Refund Policy – Omar Diaz Writing

Version 1.0 · Effective date: 30 June 2026

This Refund Policy explains how Omar Diaz Writing handles refund requests for translation, copywriting, proofreading, and document review services. Our policy is designed to be straightforward, fair, and fully transparent.

1. Business Details

Trading name	Omar Diaz Writing
Legal entity	Omar Santiago Diaz Hernandez — Entrepreneur Individuel (EI)
SIREN	106 862 584
SIRET	10686258400013
APE / NAF code	7430Z — Traduction et interprétation
Registered address	18 Rue de la Roquette, 75011 Paris, France
Email	info@omardiazwriting.online
Telephone	+34 663 167 109

2. Payment and Invoicing Structure

Omar Diaz Writing operates on a payment-after-delivery model. No advance payment is required. An invoice is issued upon delivery of the completed work and is payable within 14 calendar days by bank transfer.

Because payment is made after delivery, the refund process works as follows:

If the client has not yet paid the invoice and requests a refund within 14 days of delivery, the invoice is cancelled in full — no payment is owed
If the client has already paid and requests a refund within 14 days of delivery, a full refund is issued by bank transfer within 14 calendar days of the approved request

3. 14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all services. If delivered work does not meet the agreed brief, the client may request a full refund within 14 calendar days of the delivery date.

3.1 ELIGIBILITY

A refund request is eligible when:

It is submitted within 14 calendar days of the delivery date
The delivered work demonstrably does not meet the written brief agreed prior to commencement

No additional justification is required for requests submitted within the 14-day window. We process all requests in good faith.

3.2 REVISION BEFORE REFUND

Where the issue can be resolved by a revision, we will offer this as the first remedy. The client may accept the revision or proceed directly to a refund request — the choice is entirely the client’s.

3.3 PARTIAL REFUNDS FOR MILESTONE PROJECTS

For larger projects delivered in stages, a refund for the current phase may be requested within 14 days of that phase being delivered. Phases that have been completed, delivered, and accepted in writing are not eligible for refund.

4. Refund Procedure

Step 1 — Submit request	Email info@omardiazwriting.online with subject line “Refund Request”. Include your name, project reference or delivery date, and a brief description of the issue.
Step 2 — Acknowledgement	We will acknowledge your request within 1 business day.
Step 3 — Review	We will review the request and communicate our decision within 3 business days.
Step 4 — Resolution	If approved: invoice cancelled or bank transfer refund issued within 14 calendar days. No fees charged.

5. Requests Outside the 14-Day Window

Refund requests submitted after the 14-day window will be reviewed individually. While we are not obligated to issue refunds beyond this period, we will assess each case in good faith. Our decision will be communicated in writing within 5 business days.

6. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

The delivered work meets the agreed written brief and the client has changed their requirements after delivery
The refund request is submitted after the 14-day window without exceptional circumstances
The client provided inaccurate, incomplete, or misleading source materials that affected the quality of the output

7. Governing Law

This policy is governed by French law. Any disputes that cannot be resolved amicably shall be submitted to the competent courts of Paris, France.