Delivery Policy – Omar Diaz Writing

Version 1.0 · Effective date: 30 June 2026

This Delivery Policy explains how Omar Diaz Writing fulfils orders for translation, copywriting, proofreading, and document review services. All services are delivered exclusively in digital format. No physical goods are produced or shipped at any point.

1. Business Details

Trading name	Omar Diaz Writing
Legal entity	Omar Santiago Diaz Hernandez — Entrepreneur Individuel (EI)
SIREN	106 862 584
SIRET	10686258400013
APE / NAF code	7430Z — Traduction et interprétation
Registered address	18 Rue de la Roquette, 75011 Paris, France
Email	info@omardiazwriting.online
Telephone	+34 663 167 109

2. How Orders Work

The order process for all services follows these steps:

The client submits a project brief by email or via the contact form on the Website
Omar Diaz Writing responds with a fixed price quote and confirmed delivery timeline within 1 business day
The client confirms the order in writing by email
Work commences upon written order confirmation — no advance payment is required
The completed work is delivered electronically, followed by an invoice payable within 14 days

3. Delivery Timeframes

Document Translation	2 to 5 business days from written order confirmation. Longer documents or complex terminology may require additional time, confirmed in advance.
Content Writing & Copywriting	3 to 7 business days from written order confirmation. Timeline depends on word count and complexity of brief.
Proofreading & Editing	1 to 3 business days from written order confirmation. Typically the fastest service for standard document lengths.
Technical Document Review	3 to 5 business days from written order confirmation. Includes structural review and terminology standardisation.
Full Content Package	5 to 10 business days, with exact timeline agreed per project at the quoting stage.

Delivery timelines are calculated in business days (Monday to Friday, excluding French public holidays). If a deadline cannot be met, the client is notified in advance with a revised delivery date.

4. Delivery Method

All completed work is delivered by email to the address provided by the client at the time of the order. Deliverables are sent as electronic documents (typically PDF or editable Word format, as agreed). No physical documents are posted or couriered.

For larger projects, interim drafts or milestone deliverables may be shared via a secure file transfer link. The method is confirmed with the client at the outset of each project.

5. Order Confirmation and Invoice

Upon delivery of the completed work, an invoice is sent electronically to the client’s email address. The invoice includes:

Full business details (name, SIREN, SIRET, APE code, registered address)
A description of the services delivered
The agreed fee in euros
Bank transfer details for payment
Payment due date (14 calendar days from invoice date)
VAT status: TVA non applicable — art. 293 B CGI

6. Non-Receipt of Deliverables

If you have not received the completed work within the agreed timeframe, please:

Check your inbox and spam or junk folder for an email from info@omardiazwriting.online
Verify the email address provided at the time of the order
Contact us at info@omardiazwriting.online with your project reference

We will investigate and resolve any delivery issue within 1 business day of being notified.

7. Proof of Delivery

Omar Diaz Writing retains records of all project deliveries, including email transmission logs, file records, and client correspondence. Proof of delivery can be provided upon request.

8. Geographic Availability

Services are available to business clients worldwide, subject to applicable sanctions and trade restrictions. We do not accept orders from entities located in jurisdictions subject to EU or UN sanctions.